FAQ
Payment & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we only accept online payments through Visa, Mastercard, etc. All payment processing and vital customer information is quick, easy, and secure.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 4 business days.
International shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and total amount and are calculated at checkout.
Currently, we only ship within the GCC.
Please note that free shipping is not applicable for orders outside Oman, and that shipping rates could vary depending on your region.
We offer free shipping for orders within Oman.
Returns & Refunds
Yes, Only if the product don’t reach to you.
For example, you made a payment for a product and the product immediately got stocked out, In that case we will refund.
No, we do not offer returns.
We only offer exchanges ONLY for defective or inaccurately described items. Products must be returned within 7 days, in their original condition: unworn, unwashed, undamaged, and with tags attached.
